The City of Ember

All your puzzles are accessible from your 'My Puzzles' page, which you can access using the navigation bar at the top when you are logged in.

Be sure to log in using the same email address you used when you created your puzzle.

There is a blue button next to the big “3” on the left of your puzzle that will let you sign up for a plan or purchase a single puzzle.

Once paid, that button will turn into a 'Publish' button that will put your puzzle in a format that can be printed or solved online.

Once you publish your puzzle, you can click the print icon or use your browser’s print function.

We invested in building a number of premium features that free sites are unable to offer: full style customization, save-as-you-go puzzle editing, the ability to access your puzzles from any computer, an uncluttered and ad-free interface, the ability for friends and colleagues to solve your puzzles online, and quick responsiveness to reported issues.

My Word Search is the lowest-price service we've found that provides these features, and is designed for people who are not satisfied with what free sites are able to provide.

First check whether you used a different email address to create your account. Your login email is the email address where you received a welcome email from us.

Alternately, it’s possible there was a typo in your email when you created your account. If so, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.

If you are a member of My Word Search and are still being asked for payment, then you may have inadvertently created a second account.

Your paid account will have the email address where you received an email confirming your subscription.

If you never received such an email, or are still unable to find your paid account, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.

For security a human can’t see or reset your password, so read the below information carefully.

If you haven’t gotten the password reset email, check your spam folder and be sure you’re checking the email account that the email was sent to.

If you have the password reset email but the password isn’t accepted, be sure you are using the most recent password reset email: sometimes people will hit the button twice, and only the second password will work.

Be sure if you copy-paste the password not to get a space on the outside, or if you're typing it keep in mind that it’s case-sensitive and that a lower-case L can look like the number 1, etc.

You can cancel your subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.

Support representatives cannot cancel a subscription on your behalf.

First make sure you’ve published your puzzle. See the 'How do I print?' section above for more information.

99% of other printing issues have to do with printer settings. Instead of trying to fiddle with printer settings, which can be time-consuming and frustrating, there are a couple workarounds you can try.

You can try printing from a different browser, since different browsers have different default print settings. Alternately, you can try saving as a PDF (next to the print icon in the top right) and print that.

We are looking to add a built-in way to save answer keys to PDF soon.

In the meantime, printing the puzzle generally looks the same as converting it to PDF and printing that, so if you don't need a downloaded version of the answer key it’s simpler to just print it.

Alternately, most browsers have some form of a "Print to File" or "Print to PDF" option when you’re selecting your printer.

You can cancel a subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.

We generally respond to all reported issues in about a day. If it’s been a few days and you haven’t heard back from us, it’s possible we sent an email that didn’t reach you.

Check your spam folder, and be aware that some school email systems block emails from non-school email addresses. Try providing a different email address if you think our emails to you are being blocked.